NEED TO RETURN AN ORDER?
It is very important that you read the description of each item before you place your order. There is a sizing description on every listing so you can choose your correct size. It is also important that you provide us with your correct information and shipping before you place your order.
At this time, we do not accept apparel returns because we are a print-on-demand company and do not hold inventory or stock since all items made-to-order. If you wish to make a correction on your order, please contact us (email@example.com) within a few hours from the time you submitted your order form. We normally send your order information immediately to the print shop but if you contact us quickly, we may still be able to make your requested changes.
- Return requests (excluding apparel and final sale items) must be received within 3 days of your order date.
- Flash sale items are final sale.
- Return requests and returns are processed during business hours, Monday-Friday.
- All items, including clothing and accessories, must be unworn with no visible signs of wear, and returned with the original box, tags and/or packaging intact.
If elighible, please fill out the return request form at the bottom of the page. Our team will followup within two business days.
We are unable to cancel or modify orders once they have been submitted. We are sorry about this! Our team is so fast, it is not always possible to catch packages before they are out the door. If it has only been 48 hours since your order, please email us at firstname.lastname@example.org with the title CHANGE ORDER.
RETURNING A GIFT?
If you are returning a gift, please email our team at email@example.com with 1) the original purchaser's name or email address, 2) order number if available, 3) item to return, and 4) your contact information.
Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Original shipment fees are non refundable.
Placing a new order is the easiest way to swap out a style that didn't work for a new one. We are unable to offer exchanges or hold items for future purchase. Questions about size or fit? Check out our Sizing Guide on the product you wish to purchase or email us at firstname.lastname@example.org.
REPAIRS AND DEFECTIVE ITEMS
Please email us at email@example.com with the following information; 1) your order number, 2) the email address used to place the order, 3) name of the item, and 4) a photo of the damage. Please note we are not able to repair or replace defective item claims after 30 days from the date of purchase.
LOST OR STOLEN PACKAGES
Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. Once a package has been scanned as delivered we are unable to pursue a claim on your behalf and cannot recoup the value of the package. If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process.
Email us at firstname.lastname@example.org someone will get back to you shortly!